Privacy Policy

This Privacy Policy explains how Podcastor.ai ("we," "us," "our," or "the Company") collects, uses, discloses, retains, and protects personal information in connection with our AI-powered podcast creation platform, available through https://podcastor.ai and any other related websites, applications, or services (collectively, the "Services").

Your privacy is important to us. Please read this Privacy Policy carefully to understand our practices. By accessing or using our Services, you acknowledge and consent to the collection and processing of your information as described in this Policy. If you do not agree with any terms herein, please do not access or use our Services.

1. Information We Collect

We collect personal information to provide our Services, comply with legal obligations, improve user experience, and protect our users and business. The types of information we collect may include:

Information You Provide Directly: Account information including email address, username, login credentials, profile data, and other registration details. User content including scripts, text prompts, audio recordings, voice data, images, videos, digital host/avatars, backgrounds, and any other content you upload, submit, or create through the Services. We may retain and process this content as necessary to provide, maintain, secure, improve, and support the Services. Payment information such as limited payment details necessary to process transactions, including billing name, address, and last four digits of payment cards. Payment processing is conducted by third-party payment processors; we do not store full payment card numbers. Communications information included in your inquiries, support requests, or other communications with us.

Information Collected Automatically: Device information such as IP address, browser type and version, operating system, device identifiers, language preferences, and referring URLs. Log and usage data including pages viewed, session duration, feature interaction, and error and crash reports. Cookies and similar technologies (see Section 5).

Information from Third-Party Sources: When you use third-party login services (e.g., Google Auth), we may receive certain authentication and profile information. We also work with third-party service providers who assist us in operating the Services and may provide us with information consistent with their privacy policies.

2. How We Use Your Information

We use information for purposes including operating, providing, maintaining, and improving the Services; verifying your identity, managing your account, and authenticating logins; processing transactions and subscription billing; generating, processing, and delivering podcast scripts, audio, video, and associated AI-generated assets; enabling voice cloning, text-to-speech, lip-syncing, virtual host/avatar generation, and other creative features; conducting customer support and responding to inquiries; detecting, preventing, and responding to security incidents, fraud, abuse, or violations of our policies; sending account-related communication, service notices, and product updates; compliance with applicable laws, regulations, legal processes, or government requests; and conducting business operations, data analytics, research, testing, and product development.

Where permitted by applicable law and our internal policies, we may use certain content or data for model improvement, model evaluation, safety, quality review, and related product development purposes. We may process your information for other purposes disclosed at the time of collection or with your consent.

3. AI Features and Content Processing

Our Services provide AI-powered content generation and processing, including text, audio, and video generation; voice cloning and TTS; and digital hosts/avatars creation and lip-sync technology.

To provide these features, we process user-provided data and generate content as you direct. Some content may be used for internal testing, security monitoring, abuse prevention, and product improvement, including model training and evaluation.

Note: We do not intentionally collect, extract, or process biometric identifiers or biometric information from your content unless explicitly disclosed. Uploaded images or videos are processed as user-provided content for the purpose of generating and rendering requested outputs, and not for the purpose of uniquely identifying a person.

4. Sharing and Disclosure of Information

We do not sell personal information. We may share your information as follows:

Service Providers: We share information with third-party vendors and contractors who perform services on our behalf, including cloud hosting, payment processors (e.g., Stripe), authentication (e.g., Google Auth), AI infrastructure providers, analytics, customer support, and security services.

Legal Compliance: When required by law, regulation, legal process, or government request, we may disclose information.

Business Transfers: In connection with mergers, acquisitions, restructuring, or sales of assets, your information may be transferred as a business asset.

With Your Consent: We may share your information with your consent or at your direction.

Third-Party Integrations: When you link your account or interact via third-party services, some information may be shared as needed to provide the integration.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate and improve our Services, analyze usage, maintain security, and provide personalized experiences including marketing and advertising. For more information about our use of cookies and how to manage your preferences, please see our Cookie Policy.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described here or as legally required. Retention periods may vary based on the type of data and the context of processing.

If you delete content or close your account, we will delete your information from active systems. However, residual copies may remain in backups or archives for a limited period consistent with our business practices, legal obligations, or dispute resolution needs.

7. Data Security

We implement reasonable organizational, administrative, and technical security measures to protect your information from unauthorized access, loss, misuse, or alteration. However, no system can guarantee absolute security.

8. Children's Privacy

Our Services are not directed to children under 18. We do not knowingly collect information from children under applicable law. If we learn of such collection, we will take prompt action to delete the data.

9. Your Privacy Rights

Depending on your jurisdiction, you may have rights regarding your personal information, including the right to access, correct, or delete your personal data; object to or restrict certain processing; withdraw consent where processing is based on consent; receive portable copies of your data; opt out of marketing communications; and lodge complaints with data protection authorities.

To exercise rights, contact support@podcastor.ai. We may verify your identity before fulfilling requests.

10. Additional Rights

If you reside in jurisdictions with specific privacy laws (e.g., the EEA, UK, Switzerland, Canada, Australia, or certain U.S. states like California), additional rights may apply, such as the right to know what categories of data we collect and how it is used; know parties with whom your data is shared; and opt out of "sale" or targeted advertising where applicable. We do not sell personal information.

11. International Data Transfers

Your personal information may be transferred to and processed in countries outside your jurisdiction with different data protection laws, including the United States and Singapore. We implement appropriate safeguards, such as standard contractual clauses, where required by law and other lawful transfer mechanisms as applicable.

12. User Content and Public Sharing

Content you share publicly or via integrations may be visible beyond the Services and subject to other parties' policies. We are not responsible for third-party uses beyond our control.

13. Changes to This Policy

We may update this Privacy Policy as the Services or laws evolve. We will provide notice of material changes via the website or direct communication where appropriate. Where permitted by applicable law, your continued use of the Services after changes become effective may constitute your acceptance of the updated Policy.

14. Contact Us

For questions or privacy requests, please contact:
Email: support@podcastor.ai